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It’s a great idea to equip staff with a mobile assistant — a technological tool that enables staff to do their jobs effectively. The two features all mobile assistants need are non-negotiable because without these two attributes that device is not going to give your staff the ability to do what they need to do to make your customers happy. These two non-negotiable features are:
- The ability to search for a product and find information from detailed product descriptions to the right size and how to get the product to the customer. That search needs to be comprehensive enough to handle a sku, product name, or description so staff can find what the customer is looking for even when they aren’t sure exactly what it is called. Real-time chain-wide inventory visibility and the ability to reserve, transfer, and purchase make sales KPIs feasible.
- The ability to search for a customer and verify past purchases when asked, update account information, complete orders, and send email confirmation of those orders makes the process quick and effective. Past purchase history enables appropriate product suggestions for cross- or up-selling. Loyalty programs can be offered and enhanced. Customer relationships are enhanced, too.
ChainDrive Equips Your Staff Devices
Some retailers prefer staff have smartphones. Others like to see tablets used on the sales floor. Whatever the device, the software being used needs to be part of an integrated retail management system that allows comprehensive utilization of the technological advancements available today.
ChainDrive Mobile Assistant takes the potential of technology advancements and puts that potential in the hands of your staff by giving them the ability to do what they need to do — starting with the ability to find the information they need to find in order to meet your goals.
