It used to be that a customer had to go to the back of the store, find the “customer service” desk, hope someone would be there, and perhaps stand in line until it was their turn to do what they needed to do. This was cumbersome, but it was all that a retailer could offer at the time. Today’s Mobile Assistants in the hands of a trained staff expand the ways that customers can be served and do it with no waiting.
Equip Staff To Provide More Services
Many of the processes that once needed to be done at a desk can now be completed with the right software and an appropriate mobile device. This enables staff on the floor to do many things quickly and efficiently:
- look up anything in inventory by code, description, or style to check availability
- provide complete product description including an image and price
- transfer & reserve item at specific locations with email confirmation
- create, retrieve, update or edit customer information including purchase & returns history
It’s so much simpler to do this and other tasks with any sales staff person who happens to be free to help you. The days of waiting in line at the customer service desk for many processes are no longer necessary because staff equipped with mobile assistants are able to do those processes in the aisle. This frees the staff at the customer service desk to do more complicated things and lets customers get more services wherever the staff happen to be.
ChainDrive’s Mobile Assistant equips staff to provide the personalized service that today’s retail customer has come to expect.