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Retail sales staff face a challenge. They have two types of responsibilities: on one hand they are expected to do a variety of tasks during their shift, and on the other hand they are expected to drop what they are doing and assist a customer. If assisting that customer takes a lot of time, that time is taken away from the tasks they still have to do once the customer goes on. ChainDrive’s Mobile Assistant is a valuable tool that allows a maximum of customer service with a minimum of interruption for both staff and shopper.
Provide Multiple Services In One Spot
With well-designed technology, the Mobile Assistant allows staff to do a number tasks without walking the customer all over the store. Smart search and filter capabilities bring the exact information to view:
- instantly look up a desired product by style, code, or description
- access complete product information with image and price
- see exactly where the desired product is available (real-time chain-wide inventory lookup)
- reserve the product where the customer prefers to pick it up
- arrange store transfers with email confirmation
- create, update, and edit customer information as requested
- look up past purchases and returns history
- leverage purchase history to facilitate cross and upselling
Teach Staff To Use Their Mobile Assistant Effectively
Just handing a new employee a device isn’t enough because it takes training to use a tool the right way. It takes familiarity and competence to use the technology a mobile assistant provides for greatest effect. That’s why ChainDrive provides as much support as you need to implement the Mobile Assistant throughout your sales floor.
